Terms of Service

Please read these Terms of Service carefully before using the website luce-new.click or any services offered by Pizza Luce. By accessing or using our website and services, you agree to be bound by these Terms of Service in their entirety.

1. Acceptance of Terms

By accessing, browsing, or using the website located at luce-new.click (the "Website"), placing an order, or otherwise engaging with any service provided by Pizza Luce ("Company," "we," "us," or "our"), you ("User," "Customer," or "you") acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service ("Terms"), our Privacy Policy, and any other policies or guidelines incorporated herein by reference.

If you do not agree to these Terms, you must immediately cease using this Website and all associated services. These Terms constitute a legally binding agreement between you and Pizza Luce under the laws of the United States and applicable state law.

These Terms apply to all visitors, users, customers, and others who access or use the Website, including but not limited to individuals who place food orders, browse our menu, sign up for promotional communications, or use any online features we provide.

By using the Website, you represent and warrant that:

• You are at least 18 years of age, or the age of majority in your jurisdiction;
• You have the legal capacity and authority to enter into a binding agreement;
• You are using the Website for lawful purposes only;
• All information you provide to us is accurate, current, and complete.

2. Description of Services

Pizza Luce is a food service business operating in the United States. Through our Website at luce-new.click, we offer the following services:

• Online Menu Browsing: Users may browse our full menu, including pizzas, appetizers, salads, sandwiches, beverages, desserts, and other food and drink offerings.
• Online Ordering: Customers may place orders for pickup or delivery through our Website, subject to availability, delivery zone restrictions, and business hours.
• Account Creation: Users may create personal accounts to manage orders, save preferences, track order history, and access loyalty rewards or promotional offers.
• Promotions and Special Offers: We may offer discounts, coupons, limited-time promotions, or loyalty programs through the Website, subject to separate terms and conditions.
• Customer Communication: Users may contact us through the Website for inquiries, complaints, catering requests, or general feedback.
• Catering and Event Services: We may offer catering packages and event-specific menus, subject to availability and separate agreements.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. Pizza Luce shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

All food items are subject to availability. Menu items, prices, ingredients, and preparation methods may change without notice. We make reasonable efforts to keep menu information accurate, but we do not guarantee that all information displayed on the Website is free of errors or omissions.

3. User Accounts and Registration

To access certain features of the Website, including online ordering and loyalty programs, you may be required to create a user account. When registering for an account, you agree to:

• Provide accurate, truthful, current, and complete information during registration;
• Maintain and promptly update your account information to keep it accurate and current;
• Maintain the confidentiality of your account credentials, including your username and password;
• Accept full responsibility for all activities that occur under your account;
• Notify us immediately at [email protected] if you suspect any unauthorized use of your account or any security breach.

We reserve the right to refuse registration, cancel accounts, or remove content at our sole discretion if we believe you have violated these Terms or if your account has been compromised. You may not create multiple accounts, transfer your account to another person, or use another user's account without authorization.

4. User Obligations and Prohibited Activities

By using the Website and our services, you agree to use them only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit anyone else's use of the Website.

4.1 General Obligations

You agree to:

• Comply with all applicable local, state, and federal laws and regulations of the United States;
• Provide accurate and complete information in all interactions with us;
• Pay for all orders placed through the Website in a timely manner;
• Use the Website only for personal, non-commercial purposes unless expressly authorized by us;
• Respect the intellectual property rights of Pizza Luce and third parties.

4.2 Prohibited Activities

You are strictly prohibited from engaging in any of the following activities:

• Using the Website in any manner that could damage, disable, overburden, or impair our servers, networks, or systems;
• Attempting to gain unauthorized access to any part of the Website, other accounts, computer systems, or networks connected to our Website;
• Transmitting any viruses, malware, spyware, ransomware, or other harmful software through the Website;
• Using automated tools, bots, scrapers, or crawlers to collect data from the Website without our express written consent;
• Impersonating any person or entity, or falsely representing your affiliation with any person or entity;
• Engaging in any fraudulent activity, including placing fraudulent orders, using stolen payment information, or submitting false chargebacks;
• Posting, transmitting, or sharing any content that is defamatory, obscene, discriminatory, harassing, or unlawful;
• Attempting to reverse-engineer, decompile, or disassemble any software or technology underlying the Website;
• Using the Website to advertise or solicit business for any other products or services without our express written permission;
• Collecting or harvesting personal information of other users without their consent;
• Circumventing or attempting to circumvent any security or authentication measures of the Website;
• Violating any applicable federal, state, or local law or regulation, including but not limited to consumer protection laws enforced by the Federal Trade Commission (FTC).

We reserve the right to investigate violations of these Terms and to take appropriate legal action, including but not limited to terminating access, reporting violations to law enforcement, and pursuing civil remedies.

5. Intellectual Property Rights

All content, materials, and information available on the Website, including but not limited to text, graphics, logos, photographs, images, audio clips, video clips, data compilations, software, and the overall design and layout of the Website (collectively, "Content"), are the exclusive property of Pizza Luce or its licensors and are protected by United States copyright laws, trademark laws, and other applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its Content solely for your personal, non-commercial use. This license does not include the right to:

• Reproduce, distribute, publicly display, or create derivative works from any Content;
• Remove or alter any copyright, trademark, or other proprietary notices;
• Use any Content for commercial purposes without our prior written consent;
• Frame or mirror the Website on any other website or application;
• Use any meta tags or hidden text using our name or trademarks without written approval.

The Pizza Luce name, logo, and all related brand elements are trademarks or service marks of Pizza Luce. Unauthorized use of any of our trademarks, service marks, trade names, or other proprietary information is strictly prohibited and may constitute trademark infringement under the Lanham Act (15 U.S.C. § 1051 et seq.).

If you believe that any Content on the Website infringes your intellectual property rights, please contact us at [email protected] with a detailed description of the alleged infringement.

6. Payment Terms and Ordering

When you place an order through our Website, you agree to the following payment terms:

6.1 Pricing and Fees

All prices displayed on the Website are in United States Dollars (USD) and are subject to change without notice. Prices may vary by location, availability, or promotional period. Applicable sales taxes, service fees, and delivery charges will be calculated and displayed at checkout prior to order confirmation.

6.2 Payment Authorization

By submitting your payment information, you represent that you are authorized to use the payment method provided, and you authorize Pizza Luce or our authorized payment processors to charge the applicable amount to your payment method. We accept major credit cards, debit cards, and other payment methods as indicated on the Website.

6.3 Order Confirmation

An order is not confirmed until you receive a written confirmation from us via email or through the Website. We reserve the right to cancel or refuse any order at our discretion, including if there are errors in pricing or product availability.

6.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been confirmed and preparation has begun. If you have a concern about your order, please contact us immediately at [email protected]. Refunds or credits may be issued on a case-by-case basis at our sole discretion.

6.5 Promotional Codes and Discounts

Promotional codes, coupons, and discount offers are subject to their own specific terms and conditions. They may not be combined with other offers, transferred, or redeemed for cash. We reserve the right to revoke or modify promotional offers at any time.

7. Allergen and Dietary Information

Pizza Luce makes reasonable efforts to provide accurate allergen and nutritional information for menu items. However, our food products are prepared in a shared kitchen environment where cross-contact with common allergens — including wheat, gluten, dairy, eggs, peanuts, tree nuts, soy, fish, and shellfish — is possible.

We cannot guarantee that any menu item is entirely free from any specific allergen. If you have severe food allergies or dietary restrictions, you should contact us directly at [email protected] before placing an order. By placing an order, you assume responsibility for assessing the suitability of our food products for your personal dietary needs.

8. Disclaimers and "As-Is" Basis

THE WEBSITE AND ALL SERVICES, CONTENT, AND MATERIALS PROVIDED BY PIZZA LUCE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE UNITED STATES LAW, PIZZA LUCE EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT ON THE WEBSITE;
• WARRANTIES THAT DEFECTS IN THE WEBSITE WILL BE CORRECTED;
• WARRANTIES OF ANY KIND REGARDING THE RESULTS OBTAINED FROM USING THE WEBSITE OR OUR SERVICES.

We do not warrant or represent that our food products will meet every customer's personal taste, dietary expectations, or health requirements. Any reliance on information provided on the Website is at your own risk.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INCLUDING THE LAWS OF THE UNITED STATES AND THE FEDERAL TRADE COMMISSION ACT (15 U.S.C. § 45), PIZZA LUCE, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES;
• DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE WEBSITE OR OUR SERVICES;
• DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA OR TRANSMISSIONS;
• DAMAGES ARISING FROM ANY THIRD-PARTY CONTENT OR CONDUCT ON THE WEBSITE;
• DAMAGES ARISING FROM ANY FOOD ALLERGIC REACTION OR DIETARY CONCERN WHERE YOU FAILED TO DISCLOSE RELEVANT HEALTH INFORMATION PRIOR TO ORDERING.

IN NO EVENT SHALL PIZZA LUCE'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE WEBSITE EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU TO PIZZA LUCE IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

10. Indemnification

You agree to indemnify, defend, and hold harmless Pizza Luce and its owners, directors, officers, employees, agents, licensors, service providers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use or misuse of the Website or our services;
• Your violation of any applicable federal, state, or local law or regulation;
• Your violation of any rights of a third party, including intellectual property rights or privacy rights;
• Any content you submit, post, or transmit through the Website;
• Any fraudulent, negligent, or harmful acts committed by you in connection with the Website or our services;
• Any claim arising from your failure to disclose relevant dietary or health information prior to placing an order.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. You agree to cooperate fully with our defense of such claims. This indemnification obligation will survive the termination of these Terms and your use of the Website.

11. Third-Party Links and Services

The Website may contain links to third-party websites, services, or resources that are not owned or controlled by Pizza Luce. These links are provided solely for your convenience and informational purposes. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites.

We do not endorse or recommend any third-party websites, products, or services, and we are not responsible for any loss or damage that may arise from your use of third-party websites or resources. We encourage you to review the terms of service and privacy policies of any third-party websites you visit.

12. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, store, and disclose your personal information in compliance with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) for California residents, and the Federal Trade Commission Act (FTC Act) governing consumer data protection practices.

By using the Website, you consent to the data practices described in our Privacy Policy. Please review our Privacy Policy carefully before using the Website or submitting any personal information.

13. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them, including any non-contractual disputes or claims, shall be governed by and construed in accordance with the laws of the United States and the laws of the state in which Pizza Luce is registered and primarily operates, without regard to its conflict of law provisions.

You agree that any legal action or proceeding arising out of or relating to these Terms, the Website, or our services shall be brought exclusively in the appropriate federal or state courts located in the United States, and you hereby irrevocably submit to the personal jurisdiction of such courts.

If you are accessing the Website from outside the United States, you do so at your own risk and are responsible for compliance with the laws of your local jurisdiction. Nothing in these Terms shall limit our right to seek injunctive or other equitable relief in any court of competent jurisdiction.

14. Dispute Resolution

14.1 Informal Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms, the Website, or our services ("Dispute"), we encourage you to first contact us directly at [email protected] to attempt to resolve the Dispute informally. We will make good-faith efforts to resolve any Dispute within thirty (30) days of receiving your written notice. You agree to participate in this informal resolution process before pursuing any formal legal remedies.

14.2 Binding Arbitration

If the parties are unable to resolve a Dispute through informal negotiations within thirty (30) days, both parties agree that any unresolved Dispute shall be settled by binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (AAA). The arbitration shall be conducted in the United States, in the state where Pizza Luce principally operates, unless otherwise agreed by the parties.

The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. Each party shall bear its own costs and attorneys' fees related to arbitration, unless the arbitrator determines otherwise based on applicable law.

14.3 Class Action Waiver

YOU AGREE THAT ANY ARBITRATION OR LEGAL PROCEEDINGS ARISING UNDER THESE TERMS SHALL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE ACTION. YOU EXPRESSLY WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTION LITIGATION OR CLASS-WIDE ARBITRATION.

14.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or provisional relief from a court of competent jurisdiction to prevent immediate and irreparable harm pending the conclusion of arbitration. Nothing in this Section shall prevent Pizza Luce from seeking relief in small claims court for disputes within the court's jurisdictional limits.

15. Term and Termination

These Terms are effective from the date you first access or use the Website and shall remain in full force and effect until terminated in accordance with this Section.

15.1 Termination by You

You may terminate your agreement to these Terms at any time by discontinuing your use of the Website and, if applicable, deleting your account. Your discontinuation of use does not relieve you of any obligations or liabilities incurred prior to termination.

15.2 Termination by Us

Pizza Luce reserves the right to suspend or terminate your access to the Website and our services at any time, with or without cause and with or without notice, including but not limited to circumstances where:

• You have violated any provision of these Terms;
• We determine that your use of the Website poses a risk to us, other users, or third parties;
• Required by applicable law or at the request of a governmental authority;
• We discontinue offering the Website or any portion thereof.

15.3 Effect of Termination

Upon termination of these Terms for any reason, all rights granted to you under these Terms shall immediately cease. Sections of these Terms that by their nature should survive termination — including but not limited to Intellectual Property Rights, Limitation of Liability, Indemnification, Governing Law, and Dispute Resolution — shall survive the termination of these Terms.

16. Changes to These Terms

Pizza Luce reserves the right to modify, update, or replace these Terms of Service at any time at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page. In the event of material changes, we may also provide additional notice, such as posting a notice on the Website or sending an email to registered users.

Your continued use of the Website after any changes to these Terms are posted constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Website immediately. We encourage you to review these Terms periodically to stay informed of any updates.

It is your responsibility to check these Terms regularly. Pizza Luce shall not be liable for any failure to notify you of changes beyond the posting of the updated Terms on the Website.

17. Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction or arbitrator, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, such provision shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms, which shall remain in full force and effect.

The parties agree that any unenforceable provision shall be replaced with a valid provision that, to the greatest extent possible, reflects the original intent of the parties.

18. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other policies or guidelines incorporated by reference, constitute the entire agreement between you and Pizza Luce with respect to your use of the Website and our services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver by Pizza Luce of any breach or default shall be deemed a waiver of any subsequent breach or default. Any waiver must be in writing and signed by an authorized representative of Pizza Luce to be effective.

19. Force Majeure

Pizza Luce shall not be liable for any failure or delay in performance of its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, government orders or restrictions, civil unrest, strikes, labor disputes, internet outages, cyberattacks, or supply chain disruptions. In such events, we will make reasonable efforts to resume performance as soon as practicable.

20. Accessibility

Pizza Luce is committed to making the Website accessible to all users, including individuals with disabilities. We strive to comply with applicable accessibility standards and guidelines. If you experience any difficulty accessing any portion of the Website, please contact us at [email protected] and we will make reasonable efforts to assist you.

21. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, your rights under these Terms, or your use of the Website and our services, please contact us using the information below:

We aim to respond to all inquiries within five (5) business days. For urgent matters related to food safety, allergen concerns, or order issues, please contact us as soon as possible to ensure timely assistance.